Refunds
Last updated: Feb 25, 2026
Thank you for shopping at Verde Trader.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to IBC tote recycling, 1800 E 4th St Austin, TX 78702 . Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Verde Trader, accessible from https://verdetrader.com/
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order anytime before the goods have been shipped without giving any reason for doing so.
The deadline for cancelling an Order must be before the product is shipped, otherwise you will still be liable for payment.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: accounting@mrawasteexchange.com
We will reimburse You no later than 5-7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Refunds
After receiving photos of the product and inspecting the condition of your item, we will process your return if deemed needed. Please allow at least three business days from the receipt of your item to process your refund. Refunds may take up to 2-3 business days to process, depending on your credit card company it could take up to 1-2 billing cycles. If an order is only partially fulfilled, you will be reimbursed for the remaining amount. We will notify when your refund has been processed.
Method of Refund
All refunds will be returned via the method of payment, we do not issue credit on our website.
How to Request a Return or a Refund
A refund can be requested by emailing accounting@mrawasteexchange.com, all emails regarding refunds must contain our invoice number in the subject line and details on why a refund should be issued with pictures included.
Refunds will be processed on our end and you will be notified via email when the refund transaction is complete.
Conditions for Returns
- To be eligible for a return, please ensure that:
- Return window: The item was delivered within the last 30 days.
- Issues/damage window: If there’s any issue (including damage) or the product is not the agreed-upon specification, you must notify us within 72 hours of receiving the item and provide proof (photos and/or documentation).
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: accounting@mrawasteexchange.com
